Customer Success Manager

What your impact will be

The Customer Success Team works to ensure that relevant companies within the Global video supply chain are present and approachable on Vitrina and our clients are able to transact successfully on the platform. Onboarding, training, deal support and business development are handled by the Customer Success team.  

As a Customer Success Manager, you’ll be managing streaming platforms, studios, distributors and content services companies from 30 countries to enlist and transact on Vitrina. Success Managers work to drive value that leads to expansion, long term commitment and customer satisfaction.

‍

1. Conduct client demonstration sessions designed to enlist the company and to accumulate various company attributes. 
2. Work collaboratively with the Data team to ensure timely onboarding of the new companies and the accuracy and relevancy of the company information.
3. Act as primary Deal desk specialist to help enable and execute successful transactions on the platform. 
4. Serve as an advocate for your clients by analyzing customer health and usage data to identify trends and opportunities to improve adoption.
5. Periodically analyze open proposals on the platform, identify the relevant companies for the jobs and bring them onboard if not listed on Vitrina.

What We Look For in This Role

1. Have excellent verbal and written communication skills with a keen eye for detail.
2. Have an appreciation for the Global Media and Entertainment Ecosystem and the ability to learn, comprehend, and demonstrate why and how each of our client types engages with our product and our data.
3. Have at least five (5) years of sales or account management experience.
4. A client first attitude and desire to engage prospective new users for account expansion.
5. Comfortable making cold contact with client non-users over phone and email.
6. A BA / BS degree preferred.

‍

Write to us

If this role has peaked your curiosity and you would like to join us, please write to us at recruitment@vitrina.ai